Dear community,
we encountered some strange behaviours at a big customer and so this questions came up:
* TARGIT Clients #1 is opened
* Second instance of a TARGIT (#2) clients is opened
* User changes some criteria in #2 in Analysis ABC
* Analysis ABC is stored
* Client #2 is closed
* User stays in #1 and works in other analysis and closes the client
How is the criteria cache handled?
Kind regards
Thomas
Ole Dyring Hi Thomas,
Not sure what you mean by "criteria cache"...?
From above description, I don't see any conflicts either. What exactly is the problem experienced by this customer?
BR / Ole
Thomas Veit Hi Ole,
let me elaborate the case:
* Customer has an analysis with selected criteria, e.g. AAA, ABC and DDD
* The underlying content for these criteria has been changed to AA1, AB2, DD2
Customers opens the new TARGIT session #2
* The analysis is reopened and the message "Criteria have been changed"
* Customer open the criteria and changes AAA, ABC, and DDD to the new values
Customer closes TARGIT session #2
He keeps working in TARGIT session #1
The next day, he opens the analysis and the old values are still selected in the analysis.
Any idea
/Thomas
Ole Dyring Hi Thomas,
I think this should be handled by our official Support. https://targit.com/support
If possible, ask the customer to make a video recording of the issue that can be attached to the Support task.
BR / Ole
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