- If you re-activate TARGIT Insights on a system that has previously had it activated and then de-activated, there will only be usage data from the time of the last de-activation.
- Previous usage data are still stored on the customer system, but must be manually uploaded to become available.
The stored data are located in
C:\ProgramData\TARGIT\ANTServer\Settings\Insights\UsageLog
on the TARGIT Server.
In this folder you will find logging files that can be one of three types:
- *.log. The *.log files are logging usage data during a period where Insights is de-activated. When Insights is re-activated, these files will automatically be uploaded to the Insights database. During upload, they will automatically be renamed to *.upl files. After upload, they will automatically be renamed to *.bak files.
- *.bak. The *.bak are log files that have already been uploaded to the Insights database. To restore previous usage data on an Insights database that has been de-activated and re-activated, you can rename all *.bak files to *.upl. E.g., with a command prompt:
- *.upl. The *.upl files are log files that are in the process of being uploaded. The upload process may take from minutes to several hours.
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