Various logging - for troubleshooting

(TIC tool: TIC - TARGIT Information Collector)

Event Viewer

• Open Event Viewer App on the machine
• Locate to Windows Logs → Application logs (sometimes System logs are also needed) → Save all events as

Note: to see the errors from TARGIT server, this application needs to be opened on TARGIT server. 

Log.cfg

It can be done on TARGIT server and on endusers PC.

• Close TARGIT Windows client
• Create a folder called C:\log
• Place the attached log.cfg file in c:\log
• Open TARGIT Windows client and replicate the error.
• Navigate to C:\log and grab the files and attach them to your ticket.
• Delete log.cfg from C:\log

(See attached sample log.cfg)

HAR file

• Open your web browser and click on F12. That will open Developer Tools. It is best to start a new session from your browser or use incognito tab)
• Enter the URL to Anywhere, log in, replicate the issue.
• Find the “Network” tab
• Right click on the name of one of the logs.
• “Save all as HAR with content.”

.DMP file

Create a .DMP file using Task Manager. 

This can be useful if TARGIT application freezes/hangs.

• Open the “Windows Task Manager”
• Select the “Processes” tab
• Right click the process you wish to take a dump of
• Select “Create Dump File”

https://www.barco.com/en/support/knowledge-base/2669-creating-a-dump-file-using-task-manager-for-troubleshooting-app-crashes-and-hangs

Collecting user mode .dmp

This can be useful when TARGIT server (machine) crashes

https://learn.microsoft.com/en-us/windows/win32/wer/collecting-user-mode-dumps

• You can create a specific key in:

HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\Windows Error Reporting\LocalDumps\ANTserver.exe - set DumpFolder to a sensible folder (create a new empty folder in the root of the C:-drive and use its path).

• Set DumpType to 2